Enugu Disco urges South-East customers to upgrade prepaid meters

File: Prepaid meters

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The Enugu Electricity Distribution Company has urged its customers to ensure that their prepaid meters are upgraded before November 24, 2024.

The firm said this is due to the Token Identifier rollover, an exercise that affects all Standard Transfer Specification-compliant prepaid meters across the globe.

This was disclosed in a statement released by the Head, Corporate Communications, EEDC, Emeka Ezeh, on Sunday.

Ezeh said meters not upgraded will no longer accept new tokens, though they will still be functional until the energy credits already loaded in them are used up.

The EEDC distributes electricity to South-East consumers comprising Anambra, Imo, Abia, Enugu and Ebonyi states.

The statement read, “EEDC had in its various engagements and enlightenment programmes, notified its customers that all STS prepaid meters will cease to accept credit tokens by November 24, 2024, unless they are upgraded.

“Meters not upgraded will no longer accept new tokens, though they will still be functional till the energy credits already loaded in them are used up. It will be recalled that on February 24, 2024, EEDC successfully cut over to its newly acquired vending system, ‘SuperEdge,’ as part of its preparation for a smooth upgrade.

“Consequently, customers who have not recharged their prepaid meters since February 2024 will have their very first recharge come with the Key Change Tokens. These are three sets of 20-digit tokens needed for the upgrade, which customers are expected to punch into their meters. The first 20 digits will be punched into the meter, after which the customer should press the “enter” button; the same should be done for the second 20 digits and the third 20 digits, to have the meter upgraded. This exercise is free and at no cost to customers.

“Customers who may still have tokens earlier purchased but yet to be loaded onto their meters are urged to load them before administering the three sets of 20-digit tokens. This is because once the meter is upgraded, such tokens will no longer be accepted by the meter, and there will be no refund for unused tokens.”

According to the organisation, customers can recharge their meters through ‘EnergyPay’ by simply logging on to the EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App. For enquiries and clarification on the upgrade, customers can reach out to the EEDC Call Centre via 0208 4700 100.

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