Electronic meter replacement reaches halfway mark - San Antonio Water System

It was mid-2022 when San Antonio Water System began replacing old mechanical meters with state-of-the-art devices.

Now just two years later, nearly 300,000 ConnectH2O electronic water meters have been installed — bringing the nation’s largest advanced metering project halfway to the finish line.

A streamlined installation process has helped pick up the pace in 2024, allowing teams to swap the old with new in just a few minutes — giving customers access to their hourly water use.

The aim is to replace all 598,000 of the utility’s mechanical meters by the end of 2025.

“By simply going out and working directly with our teams, we have been able to find new solutions that save time and ultimately save money for our customers,” said Cecilia Velasquez, SAWS vice president of customer experience.

With more accounts being added every day, SAWS staff is already thinking of new ways to better serve customers with this tech, like pinpointing leaks that aren’t visible.

“If we’re not able to account for all billable water in a specific area, it could indicate a leak we need to investigate,” said Robert R. Puente, SAWS president/CEO.

After the new meter is installed, customers can view and track their hourly water use from the “My Use” tab at saws.org/myaccount, available on desktop or via the SAWS My Account mobile app.

To learn more, visit saws.org/connect.

You can compare your indoor and outdoor use, like showers, toilets and irrigation, as well as see a timeline of your water history to compare seasonal patterns.

WaterSmart offers personalized notifications, including future bill forecasts and high use alerts. There’s even a leak detection module to help troubleshoot any ongoing issues.

To sign up visit saws.org/watersmart.

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